Your information, handled with care
TruVine Homecare Services strictly adheres to the Better Business Bureau’s privacy standards, and we encourage you to read this policy in full.
This privacy statement explains how information collected through truvinehomecare.com is protected and used. It covers:
- What information we collect, how it is collected, used, and shared.
- The choices available to you over how your information is used.
- The measures in place to keep that information secure.
- How you can correct any errors in the information you have given us.
Collection, use, and sharing of information
TruVine Homecare Services, Inc. is the sole owner of the information collected on this website. We collect and access only the information you voluntarily provide through our online forms or other direct communication with us. We will not sell, rent, or lease your information to anyone else.
We use the information you share to respond to your inquiries, concerns, feedback, and requests. We may also use it to tell you about our services, updates, or changes to this policy, unless you tell us you would rather not hear from us.
Please do not include detailed medical information in our online forms. When we need those details — for a referral or a care plan — we will gather them with you directly by phone.
Service providers we use
This website is hosted by Netlify, and information submitted through our contact and ride request forms is delivered and stored through Netlify’s form service before reaching our office.
Payments are handled entirely by Stripe, a PCI-compliant payment processor. When you pay a fare, you are taken to Stripe’s own secure checkout page. TruVine never receives, sees, or stores your card number.
Your control over your information
You may opt out of hearing from us at any time. Using the contact details below, you can also:
- Ask what information we hold about you, if any.
- Correct or update anything that is inaccurate.
- Ask us to delete your information from our records.
- Raise a concern about how your information is being used.
Security
We take care to protect the information you share with us, both online and offline. This site is served over an encrypted connection — you can confirm this by the padlock icon in your browser and the “https” at the start of the web address.
Access to your information is limited to the people at TruVine who need it to do their job, such as scheduling your care or answering your questions. Records kept in our office are stored securely and are only available to authorised staff.
Updates to this policy
This policy may be updated from time to time. Any changes will be posted on this page.
If you believe we are not following this policy, please tell us right away at 610-222-6650 or info@truvinehomecare.com.
Contact us
TruVine Homecare Services, Inc.
10 E Athens Avenue, Ste. 211, Ardmore, PA 19003-2115
Phone: 610-222-6650 · Fax: 610-222-6675
Email: info@truvinehomecare.com
Monday to Friday, 9:00am–5:00pm